What to look in an ideal Callshop Solution?

Before you take up VoIP based Call Shop business, there are few things to understand which may help you become successful in quick time. The idea of setting up VoIP based call shop is to facilitate cheap international and long distance calling for customers who don’t have the privilege to enjoy VoIP calling. Mostly, call shops can be spotted in rural areas of many countries where there is limited home phone connection and low mobile phone penetration. As VoIP provides access to cheap calling, people would definitely want to use it to get connected to their loved ones. Thus, call shops began to have high demand.

For running a call shop business, you need to have a callshop solution as it drives the entire business operations. The following are the essentials to be looked in an ideal call shop solution.

User-friendly UI – The call shop solution should have a user-friendly UI from where you can easily administer business functions such as routing, billing, reporting and monitoring. The GUI must be username and password protected to avoid any unauthorized access.

LCR Routing – LCR routing has become the most sought routing type mainly because of the profit margins it can amass for call shop owners. Call shop solution that supports LCR routing selects the least cost route from the available list of routes to terminate the VoIP calls. Thus, you get to make high profit margins.

Rates Plan Management – The call shop solution should offer you the flexibility to change the rate plans as per the changing policies to keep your profits intact.

Invoice & Billing – The call shop solution should support automatic invoice and billing so that bills can be generated instantly once the customer hangs up the call.

Unlimited Booth Creation – The call shop solution should facilitate unlimited booth creation in order to cater to a large audience.

Live Call Monitoring – An ideal call shop solution should support live call monitoring in order to know the number of live calls at any moment of time in each booth.

Multi-Level User Access – With multi-level user access, you can expand the business chain by allowing resellers to access call shop management tool.

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PC Softphones are Extinct! No, Not Really

The rise of mobile VoIP has undoubtedly created numerous opportunities for VoIP service providers. However, there is a false notion that the popularity of PC softphones is on decline. As per the report “VoIP Services Market – Global Industry Analysis, Size, Share, Growth, Trends and Forecast 2014 – 2020” from Transparency Market Research the global VoIP services market is expected to expand at 9.7% CAGR till 2020. And still PC softphones are seen as the key contributing factor to this figure among others.

Today, along with smartphones many people carry laptops with them. So, they have the choice to connect to their loved ones either through a mobile device or a laptop making use of SIP clients. It is very common that people stick to their desktops and laptops for making VoIP calls as they can simultaneously perform other important tasks on the machine with utmost ease. Also, for a video call the big screen desktop or laptop is preferred to small screen mobile devices.  Customers can enjoy a high call quality by merely connecting their headphones to the machine. Above all, it is the familiarity of PCs and laptops that make most people go for PC dialer instead of mobile VoIP clients.
On the other hand, the corporate world continues to see PC softphone as the best option to get connected among employees and customers as well. So, it not safe to assume PC softphones are extinct.

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SIP Termination - What is it and How it Works?

SIP stands for Session Initiation Protocol. It is very important protocol used for controlling communication sessions for multimedia such as video and voice calls placed over IP networks. SIP can be utilized for multi-party and two party sessions. It can used for modifying, terminating or creating sessions that consists of single or multiple media streams. SIP provides access to many features such as instant messaging, file transfer, video conferencing, fax over IP, presence and streaming multimedia distribution.

SIP works with other application layer protocols for the signaling process. Whenever voice or video calls are established, SIP is used. Also, the existing calls can be modified by using SIP. The modification involves deleting or adding media streams, inviting more users or changing ports or addresses.

Users can use SIP to make calls over the internet from mobile dialers. Thus, it eliminates the need to have sophisticated and costly phone devices for making calls at low rates. Hence, businesses can save a lot of money by employing SIP protocol for voice or video calls over the internet.
SIP termination is a service, which allows users to use VoIP technology for making outgoing voice calls to any kind of external phone networks all over the world. SIP termination is being used by many businesses to save big on their monthly phone bills. Also, as the existing hardware can be utilized for making calls over the internet, businesses need not have to spend anything extra for utilizing this service.

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