Mobile VoIP has become a lucrative business considering the pace at which the world is adopting VoIP services, smartphone technology and communication networks. VoIP providers both with technical and non-technical background have joined the bandwagon with the availability of turnkey mobile VoIP solutions that allow them to get started in less than a day. While the emerging situations have thus far been favorable, there are things to consider by VoIP providers (you) to ensure a profitable and sustained mobile VoIP business.
1. Be clear on your market base
While it’s a good thought to expand your market base on the longer run, but initially you have to settle down with pre-defined markets where you can immediately excel. To lock horns with giant mobile VoIP providers isn’t a well-advised move rather you should be concentrating on small markets which offer you an immediate demand. So, a well-studied research can come of great help to you to figure out the market areas for your mobile VoIP services. Depending upon the market base, you can thus arrange the hardware and software requirements.
2. Get the right mix of hardware and software
Right from hardware servers, softswitch, web based GUI to mobile endpoints, you should carefully source the required hardware and software. For selection of mobile endpoints and softswitch, you might refer to expert reviews, surveys, whitepapers, etc. More better is to take a free demo so that you can evaluate the features and functionalities before arriving at a decision. Most solution vendors even offer customization and white labeling option to suit your brand and business requirements.
3. Engage only good quality routes for call termination
Call routes sourced for a particular destination should be of high quality and offer crystal clear voice quality. Though such routes are tad expensive, they are bound to offer enhanced customer loyalty therefore more business. So, as a best practice try to source more than one route for a given destination so that you have the choice of route selection therefore helping you decide profit margins beforehand.
4. Robust support team to address customer issues & queries
For ensuring highest customer satisfaction, you should have a strong support team in place to address customer issues & queries on 24/7 basis. Customer feedback and retention has to be taken seriously in order to engage in a prosperous mobile VoIP business.
Therefore, before even getting started with mobile VoIP business you are advised to consider the above things for engaging into a flourishing mobile VoIP business.
1. Be clear on your market base
While it’s a good thought to expand your market base on the longer run, but initially you have to settle down with pre-defined markets where you can immediately excel. To lock horns with giant mobile VoIP providers isn’t a well-advised move rather you should be concentrating on small markets which offer you an immediate demand. So, a well-studied research can come of great help to you to figure out the market areas for your mobile VoIP services. Depending upon the market base, you can thus arrange the hardware and software requirements.
2. Get the right mix of hardware and software
Right from hardware servers, softswitch, web based GUI to mobile endpoints, you should carefully source the required hardware and software. For selection of mobile endpoints and softswitch, you might refer to expert reviews, surveys, whitepapers, etc. More better is to take a free demo so that you can evaluate the features and functionalities before arriving at a decision. Most solution vendors even offer customization and white labeling option to suit your brand and business requirements.
3. Engage only good quality routes for call termination
Call routes sourced for a particular destination should be of high quality and offer crystal clear voice quality. Though such routes are tad expensive, they are bound to offer enhanced customer loyalty therefore more business. So, as a best practice try to source more than one route for a given destination so that you have the choice of route selection therefore helping you decide profit margins beforehand.
4. Robust support team to address customer issues & queries
For ensuring highest customer satisfaction, you should have a strong support team in place to address customer issues & queries on 24/7 basis. Customer feedback and retention has to be taken seriously in order to engage in a prosperous mobile VoIP business.
Therefore, before even getting started with mobile VoIP business you are advised to consider the above things for engaging into a flourishing mobile VoIP business.
0 comments:
Post a Comment