Calling Card Dialers - A New Breed of App for Prepaid VoIP Business

Prepaid VoIP business is on the high as people can enjoy cheap international long distance and domestic prepaid calls even in the regions where VoIP networks are not feasible. Prepaid VoIP solutions such as calling cards, PIN less, call back and international mobile top-up have attracted large customer base, but it somehow didn’t encompass the mobile VoIP user base who would like to switch to prepaid calling on the fly due to reasons such as no data or Wi-Fi connection. Although calling cards and PIN less are available, they are looking for newer means to enjoy best of the both worlds – mobile VoIP & prepaid VoIP. To address this challenge, a new breed of apps called calling card dialers have surfaced in the prepaid VoIP market.

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How Does White Labeled Mobile Dialer Help Mobile VoIP Providers?

As VoIP technology continues to have its stronger impact on transforming telecommunications, several VoIP players are busy expanding their brand presence and foot print to drive the early advantage and build a formidable customer base. For building a brand identity, a mobile VoIP provider needs to have a branded mobile dialer of his own so that customers can acknowledge and associate with it for a longer time. However, building own mobile dialer could be a pricey affair and could backfire if mobile VoIP providers lack the necessary technical expertise. In such cases, going for white labeled mobile dialer could be the best option for mobile VoIP providers.

Usually, most of the bigger solution providers offer white labeling options on their flagship mobile dialers for reasonable price. So, mobile VoIP providers can jump in to capitalize such a beneficial option and launch a mobile dialer of their own. It is important to note that going for white labeled mobile dialer doesn’t mean mobile VoIP providers can get customized features as per their business requirements. White labeled mobile dialer will only offer custom designing options with brand name and logo. So, mobile VoIP providers should select the mobile dialers that address their business requirements and get them white labeled for own brand name and logo.

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Why Your Own VoIP Calling App is Good Prepaid VoIP Strategy?

As mobile VoIP is gaining momentum globally, it is a safer bet to leverage your own VoIP calling app for delivering mobile VoIP services to your customer base. Firstly, brand plays big on everyone’s mind. Most people wouldn’t settle for anything less than a branded service. This perception holds good even for VoIP business. As data flows over the internet people are concerned about their privacy and security while using mobile VoIP services. Unless it’s an established brand they are not endorsing any mobile VoIP service. So, having an own VoIP calling app can help you address most of these customer concerns.

Firstly, own VoIP calling app brings in definite identity for your business. People will easily get connected with your brand provided you are offering quality VoIP services. They will be open to adopt any new services being offered by you without any hesitation. Furthermore, you can easily expand your mobile VoIP business to newer markets in quick time and make big profits. But, do you really have the capabilities to build your own VoIP calling app? If yes, then it’s good for your business. If no, you don’t have to worry as many well know solution vendors are offering white label branding on their flagship mobile VoIP applications. So, you can leverage these dialers on your own brand name and logo without having to start from the scratch.

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Unified Communication & Cloud Technology is Driving BYOD Concept

Unified Communications has become an essential communication tool for businesses of all sizes. With the advent of smartphone technology and VoIP, UC has become much more powerful and efficient for business communications. With most people carrying smartphones and tablets all the time, solution vendors have come up with mobile UC clients that sit on mobile devices comfortably and allow users to access a range of UC features such as Group Chat, Presence, IP Telephony, Fax, Conference, Video Chat, File Transfer, etc. But, in order to access these UC features, the mobile UC client needs to be configured with UC communication network. The good thing is that mobile UC client users can also access PBX features when linked to the IP PBX communication network. Thus, the possibility of extensive communications is made possible with UC enabled mobile clients.

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Enhancing Quality of Your Mobile VoIP Business

Mobile VoIP business has become a safe bet for service providers who are willing to make quick money at low investments. But, ensuring quality services is very important in mobile VoIP business otherwise service providers will not survive in the industry for a long time. In order to enhance and ensure quality mobile VoIP services, it’s effective to analyze the root cause of quality issues and fix them at the earliest opportunity. The following are some of the common issues which can be mitigated to ensure quality mobile VoIP services.

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Reliable and Robust Softswitch Builds Profitable VoIP Business

For any VoIP business to be successful, the role of softswitch is very important as it facilitates all important functions such as routing, billing, monitoring and reporting. However, it should be noted that any softswitch that merely allows these functions need not necessarily result in successful VoIP business as there are other important parameters that needs to be checked.

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Latest VoIP Technology; Strong Sales & Marketing for Successful VoIP Business

VoIP technology has developed the communications field by leaps and bounds. No longer does anyone have to shell out extra money for making long distance and international calls as VoIP communication has slashed the calling rates to 1/10 of the normal telephone call. Thus, it continued to create revolution in the IP communication industry. Many VoIP service providers have been successful in attracting a large user base who are continuously deriving benefits out of VoIP services. All credits to Sales & Marketing department for chalking out a strategy for quick adoption of VoIP services.

Any VoIP business need the support of Sales & Marketing department for it is they who project products, solutions and services in the best interests of customers and stake holders alike. If marketing team takes care of branding, messaging and lead generation, sales team would be engaged into customer conversion, customer interaction and customer satisfaction. Together, they generate business for VoIP service providers. Thus, efforts should be made to strengthen Sales & Marketing departments by service providers.

VoIP service providers can see great opportunity in participating international technology events and expos by carefully analyzing the target customers’ needs and providing the necessary solutions. This is where sales & marketing should work hand-in-hand to build a strategy and attract the customers. They can literally toy with pricing and offers to exactly suit the target customers’ needs. Other marketing channels such as social media, content marketing, PPC, forums & discussions, etc., can also turnout to be a potential lead generator.  

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What to look in an ideal Callshop Solution?

Before you take up VoIP based Call Shop business, there are few things to understand which may help you become successful in quick time. The idea of setting up VoIP based call shop is to facilitate cheap international and long distance calling for customers who don’t have the privilege to enjoy VoIP calling. Mostly, call shops can be spotted in rural areas of many countries where there is limited home phone connection and low mobile phone penetration. As VoIP provides access to cheap calling, people would definitely want to use it to get connected to their loved ones. Thus, call shops began to have high demand.

For running a call shop business, you need to have a callshop solution as it drives the entire business operations. The following are the essentials to be looked in an ideal call shop solution.

User-friendly UI – The call shop solution should have a user-friendly UI from where you can easily administer business functions such as routing, billing, reporting and monitoring. The GUI must be username and password protected to avoid any unauthorized access.

LCR Routing – LCR routing has become the most sought routing type mainly because of the profit margins it can amass for call shop owners. Call shop solution that supports LCR routing selects the least cost route from the available list of routes to terminate the VoIP calls. Thus, you get to make high profit margins.

Rates Plan Management – The call shop solution should offer you the flexibility to change the rate plans as per the changing policies to keep your profits intact.

Invoice & Billing – The call shop solution should support automatic invoice and billing so that bills can be generated instantly once the customer hangs up the call.

Unlimited Booth Creation – The call shop solution should facilitate unlimited booth creation in order to cater to a large audience.

Live Call Monitoring – An ideal call shop solution should support live call monitoring in order to know the number of live calls at any moment of time in each booth.

Multi-Level User Access – With multi-level user access, you can expand the business chain by allowing resellers to access call shop management tool.

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PC Softphones are Extinct! No, Not Really

The rise of mobile VoIP has undoubtedly created numerous opportunities for VoIP service providers. However, there is a false notion that the popularity of PC softphones is on decline. As per the report “VoIP Services Market – Global Industry Analysis, Size, Share, Growth, Trends and Forecast 2014 – 2020” from Transparency Market Research the global VoIP services market is expected to expand at 9.7% CAGR till 2020. And still PC softphones are seen as the key contributing factor to this figure among others.

Today, along with smartphones many people carry laptops with them. So, they have the choice to connect to their loved ones either through a mobile device or a laptop making use of SIP clients. It is very common that people stick to their desktops and laptops for making VoIP calls as they can simultaneously perform other important tasks on the machine with utmost ease. Also, for a video call the big screen desktop or laptop is preferred to small screen mobile devices.  Customers can enjoy a high call quality by merely connecting their headphones to the machine. Above all, it is the familiarity of PCs and laptops that make most people go for PC dialer instead of mobile VoIP clients.
On the other hand, the corporate world continues to see PC softphone as the best option to get connected among employees and customers as well. So, it not safe to assume PC softphones are extinct.

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SIP Termination - What is it and How it Works?

SIP stands for Session Initiation Protocol. It is very important protocol used for controlling communication sessions for multimedia such as video and voice calls placed over IP networks. SIP can be utilized for multi-party and two party sessions. It can used for modifying, terminating or creating sessions that consists of single or multiple media streams. SIP provides access to many features such as instant messaging, file transfer, video conferencing, fax over IP, presence and streaming multimedia distribution.

SIP works with other application layer protocols for the signaling process. Whenever voice or video calls are established, SIP is used. Also, the existing calls can be modified by using SIP. The modification involves deleting or adding media streams, inviting more users or changing ports or addresses.

Users can use SIP to make calls over the internet from mobile dialers. Thus, it eliminates the need to have sophisticated and costly phone devices for making calls at low rates. Hence, businesses can save a lot of money by employing SIP protocol for voice or video calls over the internet.
SIP termination is a service, which allows users to use VoIP technology for making outgoing voice calls to any kind of external phone networks all over the world. SIP termination is being used by many businesses to save big on their monthly phone bills. Also, as the existing hardware can be utilized for making calls over the internet, businesses need not have to spend anything extra for utilizing this service.

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How to Launch Own App to App VoIP Calling Service?

In order to launch own app to app VoIP calling service, you need have a softswitch solution that supports app-to-app calling functionality. Usually, a good VoIP softswitch solution supports a range of features that help service providers to deliver their VoIP services in divergent ways. App-to-app calling has become very prominent among worldwide users so the demand for it is always on the rise. To capture the market and create your identity, a softswitch plays a very crucial role.

To allow your customers enjoy app-to-app calling, you should enable the feature through softswitch onto their accounts. Your customers will then be able to enjoy app-to-app calling across devices. Most service providers offer app-to-app calling service at low rates which acts as an incentive for customers to continue using their services for longer time. So, strategically it is important to launch your own app-to-app VoIP calling service.

App-to-app calling is often referred to as SIP-to-SIP calling in the VoIP market. Additionally, the softswitch solution will take care of routing, billing, monitoring and reporting to ease your business efforts. For higher profit margins, advanced routing methods such as least cost routing and percentage routing should be supported by the softswitch solution. In addition, the softswitch solution should be scalable and customizable offering you enough choices to seamlessly deliver VoIP services to your customers.

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VoIP for Business: Five Reasons why You Can’t Do Without

Suddenly everybody seems to talk about throwing away the old school telephony systems and installing VoIP for better reasons, especially the businesses. If you have been wondering what’s the buzz is all about, this article can answer why VoIP is becoming increasingly popular, or more so wiping out the traditional PSTNs steadily, and fast!

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Things to Consider before Getting Started with Mobile VoIP

Mobile VoIP has become a lucrative business considering the pace at which the world is adopting VoIP services, smartphone technology and communication networks. VoIP providers both with technical and non-technical background have joined the bandwagon with the availability of turnkey mobile VoIP solutions that allow them to get started in less than a day. While the emerging situations have thus far been favorable, there are things to consider by VoIP providers (you) to ensure a profitable and sustained mobile VoIP business.

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What Every Retail VoIP Provider Should Know About Codecs?

A codec is a coder-decoder software which converts an audio signal into compressed digital form for transmission and back into uncompressed audio signal for replay. Codecs (Audio & Video) play an important role in VoIP. Audio signals are sampled several thousand times per second by codecs before conversion and transmission over the network. These samples are again reassembled for producing the uncompressed audio signal. This way audio and video signals are transmitted over VoIP networks.
It is important to note that there are different sampling rates in VoIP namely 64,000 times per second, 32,000 times per second, and 8,000 times per second. So, different codecs use different sampling rates for conversion. For instance, G.711 codec uses 64,000 times per second sampling rate for conversion whereas G.729A codec uses 8,000 times per second sampling rate for conversion.

Codecs use advance algorithms to help sample, sort, compress and packetize audio data. CS-ACELP algorithm is one of the prominent algorithms used in VoIP. Basically, it organizes and streamlines the available bandwidth. The algorithm intelligently defines whether to send data or not. This is precisely why packet switching is superior to circuit switching. However, in VoIP it’s not just codecs but softswitch plays an equally important role as it exactly routes the call to intended destinations based on the IP addresses. So, retail VoIP providers should always ensure that the codecs processed through their endpoints are always compatible with that of the softswitch for guaranteeing compelling VoIP calling experience to end users.

Some of the well-known codecs in VoIP are given below.

Codec	Bandwidth/kbps	Comments
G.711	64	Delivers precise speech transmission. Very low processor requirements. Needs at least 128 kbps for two-way.
G.722	48/56/64	Adapts to varying compressions and bandwidth is conserved with network congestion.
G.723.1	5.3/6.3	High compression with high quality audio. Can use with dial-up. Lot of processor power.
G.726	16/24/32/40	An improved version of G.721 and G.723 (different from G.723.1)
G.729	8	Excellent bandwidth utilization. Error tolerant. License required.
GSM	13	High compression ratio. Free and available in many hardware and software platforms. Same encoding is used in GSM cellphones (improved versions are often used nowadays).
iLBC	15	Robust to packet loss. Free
Speex	2.15 / 44	Minimizes bandwidth usage by using variable bit rate

With this knowledge, a retail VoIP provider can make better selection of softswitch as well as endpoints for their VoIP business.

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Enhancing Brand Value with Your Own Branded Dialers

In the highly-competitive VoIP domain, it is a must to promote your brand value in order to stay afloat and ring in more business. That’s why branded dialers play a very crucial role in the success of mobile VoIP business. It’s not just getting your brand name and logo on the dialers but reflecting your business values on it. It’s like creating your own impression on the minds of users such that they are always reminded of your brand and services. Let’s us try to understand more in the following sections so that you can be well advised about having your own branded dialers.

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Why Hybrid Dialer is becoming a Rage with Mobile VoIP Users?

Mobile VoIP providers leveraging hybrid dialers have seen a spike in demand for their services resulting in more profits. So, what makes hybrid dialers the best choice for mobile VoIP users? The answer is simple. Hybrid dialers combine mobile VoIP and calling card experience on to a single interface. Thus, mobile VoIP users enjoy the freedom of choice to use mobile VoIP account and calling card account alternatively to meet their communication needs.

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Improve VoIP Customer Base with Anti-Block VoIP Encryption

VoIP technology has transformed the communication sphere by bringing down the international and long distance call costs significantly when compared to that of traditional telephony. As a result, people worldwide started tending to VoIP service for their communication needs. This has led to an unprecedented hike in demand for VoIP services. Add to that, increased smartphone penetration and rapid adoption of communication networks such as 3G and 4G by developing nations has favored this cause. Though VoIP remains to the best option for international and long distance calling, it still faces regulatory challenges in most parts of the world.

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Enhancing Quality of Your Mobile VoIP Business

Mobile VoIP business has become a safe bet for service providers who are willing to make quick money at low investments. But, ensuring quality services is very important in mobile VoIP business otherwise service providers will not survive in the industry for a long time. In order to enhance and ensure quality mobile VoIP services, it’s effective to analyze the root cause of quality issues and fix them at the earliest opportunity. The following are some of the common issues which can be mitigated to ensure quality mobile VoIP services.

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Why Enterprises Should Leverage Mobile UC Softphones in 2016?

The global smartphone market is expected to reach 653 million users by 2016. Enterprises can make the most of this fact and encourage BYOD for reducing communication costs and enhancing employee productivity. To help their cause, many solution vendors are offering mobile UC softphones which can be easily deployed without affecting the business continuity in less amount of time. Enterprises going by mobile UC clients have the following advantages:

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Advantages of VoIP Tunneling & Encryption for VoIP Providers

As VoIP services are being used by worldwide users for making cheap international and long distance calls, it is VoIP providers’ responsibility to offer seamless calling experience for end users. So, issues such as VoIP blockages, network congestion and low bandwidths should be efficiently handled by VoIP providers to fulfill their responsibility. However, it is easier said than done as telecoms in many countries use high-end firewalls that restrict the free flow of VoIP traffic. As a result, the calls never get terminated at the intended destinations. So, how to overcome the VoIP blockages and other issues?

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